Tidio

Install Tidio Script on Website

Embed the Tidio chat widget into your website to start collecting conversations.

Go to Settings > Installation, copy the script snippet, and paste it into the header section of your website or use the available plugin for Shopify/WooCommerce.

Check that the widget displays correctly on both desktop and mobile versions after installation.

Load Training Data for Lyro

Provide data sources for the AI to learn how to accurately respond to shop information.

Go to Lyro AI > Sources, add URLs of the FAQ pages, return policies, and product pages for the AI to automatically gather data.

Update the data sources immediately when there are policy changes to prevent the chatbot from providing outdated information.

Set Up Reply Tone

Adjust the response style of the chatbot to match the brand.

Go to the Lyro configuration section, select the tone (friendly, professional) and the default response language.

Try several sample questions to check if the response tone meets your expectations.

Configure Handoff for Employees

Ensure questions outside the bot's understanding are forwarded to a real employee.

Enable 'Handoff to human' option when the bot cannot find a suitable answer or when the customer requests to meet a real person.

Set a reasonable confidence threshold to avoid the chatbot responding incorrectly when unsure.

Monitor and Improve Based on Conversation Logs

Review actual conversations to detect questions the bot handles poorly.

Weekly, go to Conversations to review instances where the bot responded incorrectly or could not respond, adding more training data.

Prioritize adding data for frequently repeated questions that the bot has not handled well.