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OpenAI Operator

Operator is an AI agent from OpenAI that can autonomously control a web browser to perform tasks such as placing orders, filling out forms, searching for information, and automating workflows on the web. A significant advancement in computer use AI.

Agent

Browser automation

Computer use

OpenAI

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Step-by-Step Guides

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Real-World Use Cases

Automated Periodic Ordering on Supplier Portal

Operations Manager

10 minutes for initial setup

A small retail store orders raw materials weekly through the supplier's B2B order portal, a system without a direct API connection.

Problem

Employees have to log in, reselect each item and quantity according to a fixed template every week, taking about 40 minutes and prone to quantity errors.

Solution

Use Operator to automatically log in, fill in the order according to the fixed template, and submit the order, only transferring authority to employees when payment confirmation is needed.

Weekly ordering time reduced from 40 minutes to just 5 minutes of oversight
Significant reduction in quantity input errors due to manual handling
Employees have more time to handle other operational tasks
Orders are sent on a fixed schedule every week, without being forgotten

Automating Partner Carrier Booking Form Filling

Operations Specialist

20 minutes/day

A small logistics company needs to schedule pickups through the online forms of various transportation partners every day.

Problem

Each partner has its own booking form with many repeated information fields, requiring staff to manually enter each order, which is time-consuming.

Solution

Use Operator to automatically fill in the order information into each partner's form based on the available order data.

Daily scheduling processing time reduces by more than 50%
Reduction in errors for address and phone number entry
Ability to process more bookings during peak hours
Staff can focus on handling unexpected delivery cases

Pros

Autonomously controls the browser to complete multi-step web tasks like booking, filling forms, and placing orders
Offers a 'takeover' mode that hands control back to the user when sensitive information needs to be entered (passwords, payment cards)
Allows real-time viewing of each step the agent takes in the virtual browser for timely monitoring and intervention
Built on a model specifically designed for computer tasks (Computer-Using Agent) by OpenAI
Does not require a separate API for each website and operates directly like a real user interacting with the web interface
Maintained and updated by OpenAI's infrastructure, making it more stable than many open-source browser agents

Cons

Initially only available for the ChatGPT Pro package in the US, with restricted access in several markets including Vietnam
Slower operation compared to direct human execution for simple tasks
Prone to being blocked by CAPTCHA or anti-bot mechanisms on many commercial websites
Still in research preview, may encounter bugs or unstable behaviors intermittently
High usage cost associated with the expensive ChatGPT Pro package
Security risks when granting the agent permissions to operate directly on the business's real accounts

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